Bank of Hawaii has announced that it will offer the Black Knight Servicing Digital solution to support the bank’s customer-first digital strategy. Servicing Digital’s detailed, timely and highly personalized loan information about the value of consumers’ homes and how much wealth can be built from these real estate assets will help the organization strengthen customer relationships through continuous engagement and advanced self-service capabilities.
“Bank of Hawaii has used Black Knight’s MSP system for four decades because it continues to offer the most advanced and proven servicing capabilities in the industry,” said Keith T. Rogers, senior vice president, Mortgage Banking, Bank of Hawaii. “We are excited about continuing our long-term relationship with Black Knight and the addition of Servicing Digital, which supports our digital, customer-focused strategy to offer convenient, self-service functionality that will take the experience to the next level.”
The Black Knight Servicing Digital solution is fully integrated with the MSP system to support a seamless experience for servicers and consumers alike.
Bank of Hawaii, which signed a renewal of the MSP servicing system, also uses the Black Knight Loss Mitigation solution, which is integrated with both MSP and Servicing Digital. Loss Mitigation offers advanced, question-and-answer-based workflows and automated decisioning capabilities to support servicers’ loss-mitigation programs, making it easier for them to streamline the decisioning process and reduce risk through built-in quality controls.
As a contributor to Black Knight’s McDash mortgage performance dataset, Bank of Hawaii also receives a reporting suite leveraging industry-leading, McDash loan-level data. The dataset includes more than 30 years of tracked mortgage performance details and offers visibility into over 200 million primary mortgages and more than 30 million home equity loans and lines of credit across the full credit spectrum.
“Bank of Hawaii has been an MSP client for 40 years. It’s a privilege to deliver advanced, customer-focused technology to support its digital strategy as a way to extend value across the customer journey,” said Joe Nackashi, president of Black Knight. “Servicing Digital and Black Knight’s other innovative tools help organizations, such as Bank of Hawaii, engage with their customers throughout the complete homeownership life cycle, which can contribute to stronger customer relationships and improved retention.”