Capacity, an AI-powered support automation platform, has rolled out a new solution specifically tailored to the mortgage industry. The company says users of its new technology are closing loans 11 days faster than the national average of 47 days.
The company says its platform centralizes a lender’s intelligence, apps, documents and knowledge instead of these assets being scattered across multiple point solutions. Capacity says its support solution can correctly and instantly answer over 90% of all prospective and current borrower questions without any human intervention.
The no-code/low-code platform, accessible through conversational AI, enables graceful human handoffs and intuitive task management via a powerful workflow automation suite, a robust developer platform and a flexible database that can be deployed anywhere, according to the company.