Mortgage fintech provider IndiSoft LLC, has enhanced its National Housing Advocacy Platform (NHAP) to support landlord and tenant mediation. Some states, like Nevada, require mediation prior to eviction for failure to make rental payments.

NHAP helps facilitate states’ landlord/tenant mediation processes in response to COVID-19 related policies that mitigate the financial effects of the pandemic on tenants and landlords. The entire process can be conducted through IndiSoft’s single sign-on, seamless, cloud-based platform.

A unique feature of the NHAP is the full integration of HUD-certified housing counselors who are playing an increasingly critical role in helping distressed consumers navigate complex application processes, while providing guidance with the consumer’s best interest as the primary goal.

With the imminent release of eviction moratoria and recent judicial rulings deeming those moratoria unconstitutional, the mounting crisis facing tenants having difficulty staying current on leases will rapidly turn into a housing dilemma of epic proportions.

Many servicers have loans for multi-unit housing in their portfolio and non-payment on the front end could negatively affect the health of those portfolios. According to the company, the rental mediation solution is COVID-19 compliant by supporting a paperless environment. It is also mobile-friendly allowing consumers to upload pictures of documents from their smartphones. Plus, virtual meetings can be scheduled and held among all stakeholders with a native application to NHAP.

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