loanDepot, one of the nation’s largest nonbank retail lenders, recently introduced a number of new functions and features to its home loan servicing portal, which it says will enable customers to more efficiently and easily make payments and access important information about their accounts.

The updates include enhanced online payment capabilities, secure messaging and new paperless document options.

“loanDepot is committed to innovation through digital technology, it’s the core belief on which the company was built – and this carries through our approach to delivering best-in-class customer service,” said Dan Binowitz, executive vice-president of servicing and capital markets, loanDepot. “Our customers are busy, and we know homeowners have enough on their plates. Our goal is to ensure the payment and account management process within our servicing portal is as simple, intuitive and secure as our customers demand it to be.”

Key updates include a newly designed payment module, a secure messaging feature that acts as a safeguard for confidential loan details, and electronic statements.

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