Pamela Herrmann has joined On Q Financial as vice president of marketing. Under her leadership, the company will focus on customer experience and deepening borrower and mortgage consultant (LO) engagement.
Herrmann is an expert in marketing strategy with over 25 years of marketing consulting experience spanning B2C, SaaS, B2B2C. She has a proven track record in driving brand value and customer loyalty.
Herrmann brings deep expertise in data analytics to transform marketing strategy, monitor end-to-end customer journeys, business process improvement, and deliver an exceptional digital customer experience that drives loyalty.
Before joining On Q, Herrmann served as vice-president of marketing & customer experience for Mortgage Cadence, an Accenture company. Herrmann has also consulted on clients’ brand, marketing, and customer experience strategies, including Denver Community College, the City of Grand Lake, and JetBlue.