Pulte Mortgage says it will be using Black Knight’s MSP Servicing System and various additional solutions. Pulte Mortgage is a wholly owned financial services subsidiary of PulteGroup, Inc. that focuses solely on the financing of new construction homes for PulteGroup homebuyers.

Patriot Mortgage, a Texas-based lender specializing in new construction and resale, will implement the Black Knight Empower LOS and integrated origination solutions to support its growing business operations, enhance the borrower experience and improve its digital presence in the mortgage space, the companies said.  

In addition to the MSP loan servicing system, Pulte Mortgage’s support representatives will leverage Black Knight’s Customer Service solution to access key information needed at the point of customer contact.

Pulte Mortgage typically services loans on an interim basis for one to six months after originating the loan and before transferring the mortgage servicing responsibilities to another lender. It will use several servicing-focused data and analytics solutions from Black Knight, including the new Actionable Intelligence Platform (AIP). The AIP delivers strategic, proactive and actionable analytics to the right people across an organization at the right time, so they know which action to take next. Additionally, the company will leverage Black Knight’s McDash industry reports, which provide delinquency and prepayment overviews, roll rates, and state-level mortgage performance data.

“At Pulte Mortgage, we recognize the important role technology, data and analytics play in supporting nimble, competitive and compliant interim servicing operations,” said Eric Hart, president of Pulte Mortgage. “The adoption of Black Knight’s integrated solutions reflects our ongoing commitment to maintaining the highest standards of regulatory compliance, operational efficiency and customer experience.”

At Patriot Mortgage, Empower will support the origination of first mortgages and home equity lines and loans on a single platform for the comapany’s retail business. Empower features configurable ”lights-out” automation that will save Patriot Mortgage time and costs per loan, while helping its staff process more loans faster for greater borrower satisfaction, according to the developer.   

Patriot Mortgage will also use the following solutions, which are seamlessly integrated with Empower, including machine-learning technology for document classification and indexing; fee service for recording fees, transfer taxes, title, inspections and property tax; point-of-sale with digital borrower and loan officer capabilities; automated compliance validation testing; an end-to-end digital close solution with eDelivery, eSign and eNotary capabilities; an advanced business intelligence solution; and web APIs. Additionally, the integration of Black Knight’s product, pricing and eligibility engine (PPE) gives Patriot Mortgage the ability to quote the best products available to a borrower in near real-time.  

“We want to make the origination process as simple and seamless as possible for our borrowers. Making Black Knight’s loan application technology available during open houses will help us reach more consumers and make the process easier for them,” said Elizabeth Hansen, chief operating officer, Patriot Mortgage. “For our business, the operational efficiencies and support for compliance gained from Black Knight’s solutions will benefit both our staff and our borrowers as we continue to grow.” 

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