Kim Hoffman, COO at Envoy Mortgage

As COO for Envoy Mortgage, Kim is responsible for all aspects of mortgage fulfillment, operations, including on and offshore workforces, the customer experience and service delivery. She has more than 25 years’ experience in the mortgage industry, ranging from servicing, originations, compliance, private banking, operations, process improvement, technology & service delivery. Over the past 20 years, Kim has provided strategic oversight of mortgage operations with prominent industry organizations, including Sutherland Global Services, Morgan Stanley Home Loans, and the Royal Bank of Canada.

Kim’s overall career success can be attributed to her personal philosophy of developing strong relationships both professionally and personally. A strong believer in experiencing life, she regularly lobbies for internal campaigns to ensure employees are comfortable both mentally and physically while at work to foster and promote sustainable lifestyles.

Kim’s professional designations include Certified Mortgage Banker (CMB) and Accredited Mortgage Professional (AMP).

Watch the video below as Kim shares how the events in her life have shaped her as a leader.
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