The Verdict Is In: Top Mortgage Executives Love NEXT

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NEXT’s NPS (Net Promoter Score) is 89, a rarity in any industry, but in the world of mortgage conferences? Even more so.

What is a Net Promoter Score?

According to HubSpot:

Technically, any score above zero can be considered a “good” score, since that implies that you have more promoters than detractors. 50 and above is excellent, and 70 and above is the best of the best, although achieving either of these is both outstanding and rare.

According to NPS software company, Relently:

Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address.

A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would indicate that your company is doing great and has far more happy customers than unhappy ones.

An NPS over 70 means your customers love you and your company is generating a lot of positive word-of-mouth from their referrals.


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